When you step into Vita Athletics you are at home, surrounded by a supportive group of fellow athletes.
Vita Athletics Simple Policies & Class Etiquette
You trust us to make you a better person, we respect your time and effort, let's make Vita Athletics great together.
Be Prompt – Due to the physical nature of our classes, we strongly believe in the importance of warming-up. If you are late to your class, you will miss the warm-up, as a result you will not be allowed to enter the class. This is a safety issue. We strongly advise that you arrive 5 minutes before the scheduled class start time and 10 minutes for first-timers. This is strictly enforced and late athletes will be charged/deducted a class in accordance with our cancellation policy.
Come Regularly –Get consistent with your training. Everyone needs coaching and can benefit from working on the basics. Don’t let minor injuries get in your way. There are always substitutions and modifications that you can make.
Be Smart – Our programming is tough. The rest is short. If you need to scale back, or aren’t comfortable, tell the coach, and do so. This is being smart, not weak.
Smiles – Don’t worry about how you look, worry about how you perform.
Use The Coaches – They are there to help you become the best athlete you can be. Ask them to critique your form. Ask them how to make yourself better.
No Disractions, No Whining – Focus and High Intensity Training go hand in hand. Use of mobile devices is not permitted inside the training area as this will take away from your workout and will be a distraction to others. We kindly ask you leave your mobile phone with your belongings. And, please no whining inside the studio. Heavy breathing, even panting is welcome, but there’s no whining in HIT. If you have any questions, ask away; we want to see you fit, not broken.
Secure Your Personal Items – Our easy to use daily lockers have electronic keypads, so no need to bring your own lock. We are not responsible for lost or missing personal items.
Keep It Clean – Good hygiene is important! We provide complimentary towel service, so please use your towel to wipe down any equipment as well as your work area. If you are sick, don’t schedule a class; if you have a sick child at home, please wash your hands before entering the studio.
We Are Here To Help – We are committed to providing more than just the workout, so we invite you to fill up your own water bottle at our complimentary fresh spring water station. If you forget your water bottle, you may purchase a bottle of water at the front desk. Need something else like a hair tie? Just ask and we would be glad to help out. We are dedicated to having a community atmosphere.
Make It More Than A Workout – You can get workouts anywhere, we provide the atmosphere, energy, motivation, and a genuine sense of caring. You provide the positive attitude, focus and energy to leave it all on the mat. Make everyone better around you. Welcome to the Vita family.
Reservation Policy – Class booking window opens every Sunday at 4pm for the week ahead. All class reservations must be made online through our website. If you are having difficulty reserving your class please contact us no later than 60 minutes prior to the start of your desired class.
Spot Booking – Once you choose a class, you’ll be asked to select your starting spot. This is the assigned number where you’ll begin your workout. When/if the class transitions for different segments of the workout such as a circuit or partner workout, you’ll travel from this starting location but will return back to your same number for the cool down and any other segments of class when prompted by our coaches.
Late Policy – If you are not in the classroom at the scheduled start time, it is considered a no-show and we reserve the right to assign your spot to another person on the wait list.
Cancellation/No-Show Policy – Reservations may be canceled without penalty 12 hours before the scheduled class by logging into your profile online. Members who late cancel or do not show up for a scheduled class will be charged for the class. A $20 fee will apply for those on unlimited monthly packages.
Waitlist Policy – If you are unable to register for a Vita Athletics class you want because it is fully booked, we highly recommend putting yourself on the waitlist. You must purchase a class or class package BEFORE you can reserve a spot on the waitlist. If you don’t receive a spot in your desired class, you will not be charged/deducted a class and it will remain in your account for use on a future Vita Athletics class; the cost of the class is not refundable.
If a spot becomes available for a Vita Athletics class for which you have been waitlisted, you will receive an email and or a text message letting you know that you have been taken off the waitlist. You can reply to accept or decline the spot automatically. If you are no longer interested in a class for which you are on the waitlist, you must remove yourself from the waitlist before the cancellation window closes. We do not offer the option of swapping classes.
Purchase & Refund Policy – All single class and class packages are non-transferable and non-refundable. For health and safety reasons, all unlimited monthly packages are limited to (2) classes per day, and participants must be 16 years of age or older.
Unlimited Monthly Package Freeze Request/Cancellation – All Unlimited Monthly package freeze requests must be longer than 15 days but not longer than 60 days. You will be able to freeze your unlimited monthly package 1x per year at no charge. Each additional freeze is $100 per occurrence. If you chose to cancel your unlimited monthly package at anytime, we require a 30-day written cancellation notice via email to firstname.lastname@example.org